![]() ![]() ![]() Select Enabled or Disabled to deploy or undeploy the TeamViewer agent on the selected assets.In the List Actions, select More Actions.In the Asset list, select the assets you want to deploy TeamViewer on.To deploy/undeploy a TeamViewer on an asset To initiate an unattended session on an asset you must first deploy the TeamViewer agent on the asset. To upgrade the agent, navigate to Settings > Network Discovery > Upgrade Agent Version. You must be running the latest version of the agent to launch an unattended session. These users need not be logged in during the sessions. Unattended sessions are sessions that you launch without the assistance of the users whose machines you are accessing. A Send Message window opens with a ready-to-send email that includes a link to the TeamViewer session.In the TeamViewer Integration window, click Send Message.To generate a predefined email notification with a link to the session Paste the code into an email or instant message and send it to your session partner.Copy the session code in the top half of the window. When you click the Start TeamViewer link, a TeamViewer window opens on your screen.To do this, you can either manually send your session partner the session code or you can generate a predefined email notification with a link to the session. Once the session begins, you need to send the admin or end user you are connecting with the necessary information to join the session. exe file automatically downloads on your machine. If you do not have TeamViewer installed on your machine, an.If you have TeamViewer installed on your machine, it opens and launches the session. In the TeamViewer Integration window, click Connect as admin.If this is the first time you are accessing TeamViewer from SysAid, a prompt appears requesting the necessary permissions.Find the user you want to share the session with and click the TeamViewer icon in that user's actions.Click here to view a video tutorial for launching an attended session. These users must be logged in during the sessions and they must grant you permission to access their machines. Attended sessionĪttended sessions are sessions that you launch with the assistance of the users whose machines you are accessing. You must have at least one available license to launch a TeamViewer session on an asset. You can launch an attended session from the user field or an unattended session from the Main Asset field. Once the integration is configured, you can launch a TeamViewer remote control session from any SR. You can access these permissions in the admin form, the admin list, and the admin group form, respectively. Once the TeamViewer Embedded is enabled on your account, you can allow admins or admin groups to deploy/undeploy TeamViewer embedded on assets and/or to initiate a TeamViewer Embedded remote control session. Grant TeamViewer Embedded access to an admin or admin groupįor an admin to be able to use TeamViewer embedded they need the required permissions. Select if you want an activity added to an SR or Asset activity log for each TeamViewer session.Click the slider to activate the TeamViewer integration.On the main My Apps page, on the TeamViewer icon, click.If your organizational needs do require enabling unattended capability on all of your devices at all times, you can contact your account manager to discuss the purchase of a specialized license. You can also enable unattended sessions on a per-need basis without the need to enable this capability on all devices in your network. In a standard service desk attended remote control scenario, there is no need to pre-install the TeamViewer agent on the device you want to access the SysAid agent launches the remote control session on the spot. Each concurrent license enables access to 150 devices per month.Įach SysAid TeamViewer Embedded concurrent license allows for access to 150 devices per month (this number covers above average service desk remote control usage per admin based on our aggregated statistics)*. SysAid TeamViewer Embedded operates on an annual subscription model, requiring a valid license subscription to retain its capabilities. exe file every session, we recommend that admins install TeamViewer on their machine before using this embedded service:ĭuring installation, select both commercial and non-commercial use for proper TeamViewer compatibility with SysAid's embedded service license. To avoid downloading and installing the TeamViewer. Only an admin with SysAid Administrator permissions can set up this integration. ![]()
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